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  • 27 Aug 2020

    Customer Solution Specialist


    Permanent Position
    A world-class specialty logistics service provider is looking for a Customer Solution Specialist to provide customers with a stellar experience and solutions to the organization's Key Clients.

    Job Description

    • Responsible to conduct site visits for new customer during their first shipment when required, to ensure things go smoothly.  
    • Maintain good client relationships with follow up phone calls.
    • Provide quotes estimation including pick up time and expected delivery time to customers on demand.
    • Work closely with dispatch team to arrange the suitable pickup time. 
    • Key entry of the packaging data and necessary information into the internal system such as Special Delivery Instructions, Special handling or packaging. 
    • Assist in other tasks such as prepare HAWB & invoices, track delivery, update client about any delay, search best flight & transit time options, investigate service failures, etc. 
    • Generate weekly or monthly reports to key accounts as required. 
    Expires on 26 Sep 2020

    Posted By

    Amanda Chng (Reg No: R2092798)

    Tel: 87570567


    • Minimum 5 years of experience in providing excellent customer service and maintaining client relationship.
    • Minimum a Tertiary certification. Diploma is a plus. 
    • Must have customer centric mentality.
    • Project management and coordination experience. Dealing with cold chain logistics is a plus. 
    • Industry experience including imports and exports processes. 
    • Proficiency in Microsoft Office Word, Excel and Outlook.
    • Excellent communication skill in both written and verbal English
    • Ability in working independently, handles pressure well, meeting tight deadlines and self-motivated.


    Location: East Singapore


    If the above speaks to you, we'd love to hear from you. Please send in your updated CV if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.


    All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

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