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27 Aug 2020
Customer Solution Specialist
SingaporePermanent PositionA world-class specialty logistics service provider is looking for a Customer Solution Specialist to provide customers with a stellar experience and solutions to the organization's Key Clients.
Expires on 26 Sep 2020
- Responsible to conduct site visits for new customer during their first shipment when required, to ensure things go smoothly.
- Maintain good client relationships with follow up phone calls.
- Provide quotes estimation including pick up time and expected delivery time to customers on demand.
- Work closely with dispatch team to arrange the suitable pickup time.
- Key entry of the packaging data and necessary information into the internal system such as Special Delivery Instructions, Special handling or packaging.
- Assist in other tasks such as prepare HAWB & invoices, track delivery, update client about any delay, search best flight & transit time options, investigate service failures, etc.
- Generate weekly or monthly reports to key accounts as required.
Posted ByAmanda Chng (Reg No: R2092798)
- Minimum 5 years of experience in providing excellent customer service and maintaining client relationship.
- Minimum a Tertiary certification. Diploma is a plus.
- Must have customer centric mentality.
- Project management and coordination experience. Dealing with cold chain logistics is a plus.
- Industry experience including imports and exports processes.
- Proficiency in Microsoft Office Word, Excel and Outlook.
- Excellent communication skill in both written and verbal English
- Ability in working independently, handles pressure well, meeting tight deadlines and self-motivated.
Location: East Singapore
If the above speaks to you, we'd love to hear from you. Please send in your updated CV if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.