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Latest Jobs

• 22 Apr 2024

  Export Customer Service

  Malaysia

  Permanent Position

  Our client is a leading international manufacturer and supplier of high-performance chemicals for the construction industry. They serve customers across a broad range of market segments, including transport, utilities, and industrial sectors, through an extensive network of distributors across many regions.
  Job Description

  1. International Coverage: Support customers in over 10 countries.
  2. DG Container Management: Handle export of Dangerous Goods (DG) containers.
  3. Customer Inquiry Response: Quickly respond to inquiries about lead times, shipping, and product availability.
  4. Order Coordination: Review purchase orders, work with suppliers, and ensure timely delivery.
  5. Complaint Resolution: Address customer complaints and follow up on payments.

  Expires on 22 Jun 2024

  Posted By

  Yap Man Ni ( https://about.peoplefirst.jobs/manni.yap)

  Tel: +6011 1157 1963

  manni.yap@peoplefirst.jobs

  apply now

  Share this:

  Requirements

  • Minimum requirement of a diploma or degree in a relevant field.
  • Proficiency in export processes and documents.
  • Ability to work independently is required, and prior experience in handling (DG) shipments is preferable.
• 01 Apr 2024

  SSC Operation Manager

  Malaysia

  Permanent Position

  Our client is a leading global supplier of precision instruments and services for use in laboratories and manufacturing. The company offers a wide range of solutions, including analytical instruments and automated chemistry systems, targeting industries such as pharmaceuticals, F&B, and manufacturing etc.
  Job Description

  1. Ensure adherence to Service Level Agreements (SLAs) and achieve high Customer Satisfaction Index (CS index) targets.
  2. Monitor daily performance of team leaders and executives to meet Key Performance Indicators (KPIs) and address any deviations promptly.
  3. Promptly resolve issues to minimize aging transactions and customer disputes, fostering smooth transaction processing.
  4. Proactively liaise with key users to facilitate seamless transaction processing and maintain service quality.
  5. Identify performance gaps, provide effective coaching and training, develop initiatives aligned with company goals, and lead change management efforts.

   

  Expires on 01 Jun 2024

  Posted By

  Yap Man Ni ( https://about.peoplefirst.jobs/manni.yap)

  Tel: +6011 1157 1963

  manni.yap@peoplefirst.jobs

  apply now

  Share this:

  Requirements

  1. Minimum of 3 years of demonstrated experience working within a shared service center (SSC) environment, with a strong understanding of shared service operations and best practices.
  2. Proven track record of successfully managing order management operations across multiple countries or regions, including familiarity with international regulations, logistics, and cultural considerations.
  3. Experience in leading and managing large teams, with a minimum of 5 years of managerial experience in a fast-paced operational environment, ensuring effective performance management, coaching, and team development.