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  • 17 May 2024

    APAC CRM Specialist

    Malaysia

    Permanent Position
    Multinational Chemical Manufacturing Company

    Job Description

    • Provide functional analysis and solutions for the D365 CRM system.
    • Fit-gap analysis for newly acquired companies, guiding them through the merger process and assisting the corporate team on the changes with a global mindset.
    • Setting up / managing APAC users in the system from license assignment to granting security roles.
    • As the functional expert for D365, understand the various components and systems in use and support the business to achieve best practice using D365.
    • Deliver business training and create/maintain functional training materials on company D365 CRM.
    • Work with business on identifying and improving data quality and ease-of-use of the CRM system.
    • Create and manage user stories & bugs in DevOps to have full transparency with the other CRM colleagues
    • Help build and engage the company D365 Champion user community.
    • Regularly review first- and second-line support quality, identifying and addressing areas for improvement by upskilling the team and assist the service desk in solving functional tickets.
    • Deliver insight and improvement suggestions on user needs for company digital products and support the team in prioritizing requested enhancements and keep the stakeholders well informed.
    • You are an ambassador of company digital products. Engage with company business in APAC to raise company overall digital capabilities.
    Expires on 17 Jul 2024

    Posted By

    Ennix Yeow ( https://about.peoplefirst.jobs/ennixch.yeow)

    Tel: 0123236413

    ennixch.yeow@peoplefirst.jobs

    Requirements

    • Minimum 3 years of working experience with Microsoft Dynamics 365 CRM.
    • Experience in relatable software such as D365 F&O, Office365, Azure DevOps, Jira or Salesforce is a big plus.

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