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1 listing(s) available.

  • 03 Aug 2022

    Order Processing Team Lead


    Permanent Position
    Multinational manufacturer of scales and analytical instruments.

    Job Description

    • Deliver operation efficiency in Service Operation back-office to provide value to customer
    • ¬†Accountable to meet Service Level (eg; SLA) and Customer Satisfaction (eg; CS index)
    • Monitoring daily performance
    • Problem solving to minimize aging transaction and customer dispute
    • Proactively interface with unit key users to facilitate transaction processing
    • Develop initiative aligned with company direction and lead change management of team
    • Execute daily transaction and resolve trouble under proven authority
    • Participate in initiatives to improve operation efficiency
    • Escalate cases which can incur business impact
    • Receive the customer PO and create the service order
    • Processing the part order
    • Create and maintain Customer & Equipment database
    • Generate the service confirmation
    • Run the daily report to reduce the back-log
    Expires on 17 Aug 2022

    Posted By

    Hui Shin Tan

    Tel: 0143689596


    • Bachelor degree
    • Fluent level of English
    • People/Project management experience
    • 2-3 years SAP order processing experience

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