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• 27 Mar 2026

  Commercial Operations Manager, Malaysia

  Malaysia

  Permanent Position

  A global medical technology company specializing in medical devices, instruments, and laboratory equipment.
  Job Description

  • Ensure standardized S&OP process across all businesses and distributors, driving alignment with sales targets, financial reconciliation, and healthy channel inventory
  • Partner with SEA Planning, Country & Business Leaders, and distributors to develop accurate demand forecasts using in-market and inventory data
  • Facilitate pre-consensus and S&OP meetings, ensuring agenda adherence and high-quality outputs
  • Analyze and report monthly country performance on in-market sales, trade sales, and inventory levels (FDS)
  • Monitor and escalate inventory risks for timely corrective actions
  • Support implementation of corporate sales operations strategies, projects, and process improvements
  • Streamline and optimize sales and operations processes with distributors
  • Drive distributor KPI achievement and act as primary point of contact for distributor relations
  • Review and approve distributor charges/claims in accordance with agreements (e.g., excess pallets, urgent requests, samples)
  • Manage in-market sales tool (Salesforce.com), ensuring data integrity and overseeing system updates
  • Own production of sales performance reports and incentive calculations, including validation and approval routing
  • Coordinate new product introduction and launch planning with cross-functional stakeholders
  • Analyze internal business trends to support Country General Manager in decision-making and process improvements
  • Monitor distributor performance through dashboards, inventory reviews, and IMS trends
  • Participate in distributor planning, collaboration, S&OP reviews, and annual evaluations (where applicable)
  • Drive continuous improvement across processes, systems, and people by identifying gaps, diagnosing issues, and implementing short- and long-term solutions
  • Respond quickly with actionable solutions while ensuring clear communication
  • Perform additional tasks and key projects as assigned

  Expires on 27 May 2026

  Posted By

  CHEONG Ee Leng ( https://about.peoplefirst.jobs/eeleng.cheong)

  Tel: +60 12 306 9877

  eeleng.cheong@peoplefirst.jobs

  apply now

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  Requirements

  • Min 5-7 years of experience in related field.
  • Experienced in healthcare related industry. 
  • Advanced with PowerBI.
  • Familiar with S&OP, SIOP (Sales Inventory Operations Process).